27. Member Journey Mapping w/ Tansley Sterns

Grab a hot cup of Tea and relax as Tansley Stearns joins the podcast - a lifelong friend of ServiStar and expert on Member Journey Mapping!!! Tansley is a dynamic force of nature, fiercely crusading on behalf of all credit unions while tirelessly driving forward the brand image and family spirit of Canvas. She joined us in April 2018 and has spent every moment since amplifying the credit union’s ability to transform lives with her innovative marketing, brand, communications, and strategy efforts. Tansley brings with her more than 20 years of credit union leadership experience, including roles in research, sales, service, and government relations. Tansley is a pivotal addition in every community she serves, activating the credit union movement with grace, and as always, a smile. On today's podcast we also got the pleasure to hear from Tansley's daughter MacKenzie...you won't want to miss this...so make sure to listen till the end.