271: Equipping Your Clients with Tami Guy

How do you equip your clients? What tools and resources do you provide them so they'll be the best pet parents? Tami Guy, owner of Creatures Pet Care in Kalamazoo, uses her background in zookeeping, and educating, to teach her clients all things pet care. Tami shares how she continues to learn from her staff when it comes to running her business. From equipping them with knowledge to providing membership opportunities, she dives into what it means to help pet parents live their best life with their pets. Topics on this episode: Communicating bad news Learning from team members Helping pet parents Group memberships Main take away: Equip your clients so they see you as an authority and you continue to hone your skills and knowledge. About our guest: Tami Guy, MS, CPPS, is the owner of Creatures Pet Care of Kalamazoo, a professional pet sitting, dog walking and training service in southwest Michigan. The Creatures team is passionate about enriching the lives of pets and their people, providing animal companions with loving care and activities that enhance their physical and mental well-being. While earning a Bachelor's degree in biology from Grand Valley State University, Tami spent three summers as a zookeeper at John Ball Zoo. She then completed her Master's degree in Animal Behavior at Bucknell University, followed by an internship at the National Institutes of Health (NIH) Animal Center in Maryland, studying squirrel monkey behavior. Her current work with dogs goes beyond providing physical exercise, to include manners training, enrichment games and socialization, helping dogs live more harmoniously within their human families. Tami has recently launched the Creatures CANINE CONNECTION online dog training program with a private FB membership group with Zoom Master Classes! To learn more about joining the CANINE CONNECTION pack, contact Tami at [email protected]. Links: Her Email: [email protected] Her website: https://www.creaturespetcare.com Instagram: https://www.instagram.com/creaturespetcare/ Facebook: https://www.facebook.com/CreaturesPetCare Private group: https://pocketsuite.io/book/creatures-canine-connection/item/creatures-canine-connection Join her group: https://www.creaturespetcare.com/online-dog-training/ Give us a call! (636) 364-8260 Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript Sponsored By: Our AMAZING Patreon Members ❤️ Support Pet Sitter Confessional