278. Leading transformation at 130-year-old Conn’s HomePlus with CEO Chandra Holt

Chandra Holt, CEO of Conn's HomePlus, has learned the retail ropes from the inside, with an impressive resume that includes powerhouse retailers like Walgreens, Target, Sam’s Club and most recently, Walmart, where she led Walmart.com. In this episode, Holt shares the new and innovative things happening at Conn’s HomePlus, including expanding the “store-within-a-store” concept, leaning into their strengths with key partnerships and bringing back layaway for customer financing.  Listen to hear Holt’s vision for unified commerce, Conn’s HomePlus’ journey to bring the store, ecommerce and all other touchpoints into a cohesive experience for the customer, and career insights Holt has learned as she’s risen through the ranks of retail. Learn more at retailgetsreal.com.