#285 Quality & Performance in El Paso, TX with Tommy Gonzalez

Managing an international city. Tommy Gonzalez, the City Manager of El Paso, Texas, joined the podcast for a wide ranging interview. He talked about his career path, which started with 22 years in the US Army, how he revamped the El Paso budget process and the complexities of running a community on the border. He also shared how he has supported process improvement and what it took to win quality awards at two different organizations. Host: Ben Kittelson