286. Venkat Nagaswamy on how contact centers have kept working during the pandemic

McKinsey alum Venkat Nagaswamy is the Group VP of Marketing at 8x8, a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions. In today's episode, Venkat discusses how contact centers have kept functioning during the pandemic by rapidly shifting from on premises operations to working remotely. He shares one example in which 8x8 got a call from a call center on Saturday morning and had the client ready to work remotely by Monday. To learn more about 8x8 visit: https://www.8x8.com/ To follow up with Venkat, visit his LinkedIn profile: https://www.linkedin.com/in/venkatnagaswamy/