288: Pursuing Customer Delight (Yoav Shapira)

Yoav Shapira, an Engineering Manager at Facebook with a long history in Boston startups, discusses early technology choices for startups, balancing product needs/wants with technical limitations, the role of Capital-D 'Design', and common startup advice. CarGurus HubSpot Happier Jana David Cancel on Giant Robots thoughtbot Playbook Internet Access a Basic Human Right Building a Crucial Conversations Culture at Facebook Managing Unconscious Bias Yoav on Twitter See open positions at thoughtbot! Become a Sponsor of Giant Robots!