EPISODE · Jun 4, 2026 · 13 MIN
291. Emotional Discounting or Strategic Pricing: How to Know Which One You're Actually Doing
from The BeautyPro Podcast: Keeping It Real & Raw for Hairstylists, Estheticians, Salon Owners · host Krystine Sherwood
NATired of clients ghosting you? Here’s the truth: it might not be them—it’s YOU. Let’s talk about why this happens!Share this episode with someone who needs to hear this!In today’s episode, we dive deep into the reasons your clients might be canceling at the last minute. Spoiler alert: it often comes down to your systems (or lack thereof).1️⃣ Complicated booking processes turn potential clients away. If it’s hard to book, they’ll swipe left!2️⃣ Lack of reminders? You’re sending the message that you don’t have it together. Automated emails and texts can make all the difference.3️⃣ Without clear policies, clients won’t respect your time. Make sure your cancellation policies are visible and acknowledged.4️⃣ Most importantly, clients need to feel a connection with you. If they don’t feel valued, they won’t show up.Let’s fix this together! Audit your processes and ensure your clients feel seen and appreciated. For more tips, check the links below!👉 What’s been your biggest challenge with cancellations? Let’s chat ! #BeautyProPodcast #ClientExperience #SalonSystems #ClientRetention #BeautyBusinessLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachWANT MORE KRYSTINE? GET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach
What this episode covers
NATired of clients ghosting you? Here’s the truth: it might not be them—it’s YOU. Let’s talk about why this happens!Share this episode with someone who needs to hear this!In today’s episode, we dive deep into the reasons your clients might be canceling at the last minute. Spoiler alert: it often comes down to your systems (or lack thereof).1️⃣ Complicated booking processes turn potential clients away. If it’s hard to book, they’ll swipe left!2️⃣ Lack of reminders? You’re sending the message that you don’t have it together. Automated emails and texts can make all the difference.3️⃣ Without clear policies, clients won’t respect your time. Make sure your cancellation policies are visible and acknowledged.4️⃣ Most importantly, clients need to feel a connection with you. If they don’t feel valued, they won’t show up.Let’s fix this together! Audit your processes and ensure your clients feel seen and appreciated. For more tips, check the links below!👉 What’s been your biggest challenge with cancellations? Let’s chat ! #BeautyProPodcast #ClientExperience #SalonSystems #ClientRetention #BeautyBusinessLOVE THIS EPISODE?Leave Your Ratings, Reviews & Comments on the Podcast! Your feedback allows for more nourishing content and for more on-point education for beauty & barber pros. SHOP PODCAST MERCH: https://the-beautypro-coach-shop.fourthwall.com/SHOP MY STOREFRONT: https://www.amazon.com/shop/thebeautyprocoachWANT MORE KRYSTINE? GET 1:1 COACHING: https://www.thebeautyprocoach.com/discovery-callsGET ON THE EMAIL LIST: https://bit.ly/3S5R2loSubscribe to The BeautyPro Podcast on Apple, Spotify & YouTube! APPLE: https://podcasts.apple.com/us/podcast/the-beautypro-podcast/id1700728724SPOTIFY: https://open.spotify.com/show/2km4Md6jjJMb7EyLvf0Huv?si=3f58fcf183e746e0Follow @thebeautyprocoach on Facebook & Instagramhttps://www.fb.com/thebeautyprocoachhttps://www.instagram.com/thebeautyprocoach
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291. Emotional Discounting or Strategic Pricing: How to Know Which One You're Actually Doing
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