293: Making Change Stick in Healthcare, with Teri Renfrow

We talk with Teri Renfrow about why strategy often breaks down at the point of execution in healthcare, and what it really takes to move from pilot to full-scale adoption.Teri shares how frontline experience, not just technology, determines success, and why storytelling paired with measurement is the key to building trust, driving behavior change, and sustaining results across complex systems.  why well-designed initiatives fail once they reach the frontlinethe critical role of “why” in preventing backslide and resistancewhy negative feedback is not resistance, but datahow storytelling translates data into meaningful actionbalancing metrics with real-world clinician experiencethe leadership habit of “going to Gemba” to understand realityscaling adoption while preserving human connectionone practical way leaders can improve adoption this weekConnect with Teri Renfrow on LinkedIn: https://www.linkedin.com/in/terirenfrow/