295 Workflow Design And Cognitive Load

Workflow designs are intended to make things easier for employees. However, all too often, workflow designs become too complex, complicated, and convoluted. As a result, they can lead to stress and burnout. In this episode, Dr. Grajdek explores workflow designs through the lens of cognitive load theory as it applies to everyday work. She highlights variables such as click audits, number of fields, handoffs, and rework to identify “superfluous cognitive load.” Dr. Grajdek suggests focusing on defaults, templates, and single sources of truth as a solution to problematic workflow designs. Finally, she helps leaders to learn when to kill features and re-design workflow. Tune in to learn more.   Check out Stress-Free With Dr G on YouTubehttps://youtube.com/channel/UCxHq0osRest0BqQQRXfdjiQ The Stress Solution: Your Blueprint For Stress Management Masteryhttps://a.co/d/07xAdo7l