296: How Executives And Clinicians Build Real Trust in Healthcare, with Jill Bowen & Elisabeth Fontaine

Healthcare leadership often struggles when executives and clinicians operate in silos, each seeing the world through different pressures, priorities, and assumptions.In this episode of The Human Side of Leadership in Healthcare, Dr. Pelè sits down with Jill Bowen and Dr. Elisabeth Fontaine, co-founders of Let’s Lead LLC, to explore what it really takes to build trust, emotional intelligence, and alignment across healthcare teams.Drawing from their lived experience as a hospital CEO and physician leader, Jill and Elisabeth unpack why fear, hierarchy, silence, and “staying in your lane” often weaken collaboration, and how team coaching can create the psychological safety, vulnerability, and shared purpose needed for better outcomes.They also discuss emotional intelligence under pressure, why “soft skills” are often the missing infrastructure beneath performance, and how healthcare teams can move beyond chaos to become more human-centered, connected, and effective.In this episode:• why executive-clinician tension often starts long before conflict appears • the hidden role of fear in healthcare team dynamics • why vulnerability may be the key to stronger leadership teams • emotional intelligence as a practical leadership tool, not just theory • how team coaching helps organizations break silos and improve collaboration • what patient-centered leadership looks like in a chaotic healthcare system • real examples of trust, teamwork, and performance improvement in practiceConnect with Let's Lead LLC on LinkedIn: https://www.linkedin.com/company/letsleadllc/