#3: 100x worker performance, predictive call centers, and the future of delighting customers w/ ASAPP CEO Gustavo Sapoznik

The future of the $600B customer service industry. We cover topics such as Ai’s role in multiplying human output in the workplace, the evolution to predictive and hyper personalized service, as well as running a $B startup in the Ai boom. Gustavo Sapoznik is Founder and CEO of ASAPP, a NY Based technology company he started in 2014 to use software and Ai to dramatically improve the customer service experience. ASAPP calls JetBlue, Dish and Sprint amongst its many customers. I’m really excited to have Gustavo on the show today as he’s built up one of the most sophisticated technical organizations and talent pools in the Ai industry. ASAPP was last valued at $1.6B and has raised hundreds of millions of VC capital from the likes of Emergence, Fidelity, March, and industry giants John Chambers and John Doerr. Email me on [email protected] See omnystudio.com/listener for privacy information.