EPISODE · Aug 3, 2022 · 31 MIN
3 CCaaS Trends for 2022 and Beyond
from CX Today · host CXToday.com
CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement
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3 CCaaS Trends for 2022 and Beyond
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