3 Contact Center Agent Trends for 2023 (and How to Address Them!)

CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact center agent trends.Trend #1: Agents’ Increased Workload Trend #2: Agents’ Difficulty with Contact Center Tools and Software Trend #3: Agents’ Lack Managerial Support To delve into a whitepaper full of more excellent advice for addressing these trends: visit: https://assets.ringcentral.com/us/ebook/agent-experience-trends.pdfThanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.