#3 - Jessica Miller-Merrell: The Manager Training Gap No One Talks About

Jessica Miller-Merrell joins us from HR Tech 2025 for a fast-moving, highly practical discussion about how HR leaders can get tech-ready in a world where AI, compliance demands, and integrations are evolving faster than most teams can keep up. Jessica shares how HR pros should approach learning new tech, the right questions to ask vendors, and the biggest mistakes she sees during vetting and implementation. She also breaks down how to build change-management muscles, why HR teams should lean on their IT partners early, and how performance management completely shifted after COVID exposed major gaps in communication and coaching. From training managers effectively to proving ROI for people programs, Jessica provides clear, actionable guidance that every HR leader, especially those in departments of one, can put into practice immediately. Find out more about Jessica Miller-Merrell on LinkedIn: https://www.linkedin.com/in/jmillermerrell/ Hosted by Jocelyn King, founder and CEO of VirgilHR. VirgilHR provides instant, trusted answers to HR compliance questions—helping teams navigate federal, state, and local employment laws with accuracy and ease. To learn more, visit www.virgilhr.com and follow Jocelyn on LinkedIn for ongoing guidance and industry updates. Learn more about your ad choices. Visit megaphone.fm/adchoices