3 Service Mistakes That Damage Your Reputation

The service mistakes that do the most damage are almost never the obvious ones. In this episode, we break down three specific mistakes that happen inside businesses doing otherwise excellent work, from letting clients define the standard you get measured against, to allowing small unresolved tensions to accumulate into the real reason a client eventually leaves. If your clients seem satisfied but the relationship never quite reaches its potential, this episode will show you exactly where to look.