3 Steps to Building a New Patient Experience and Communication Framework

How do you lead an organization's CX when there's no blueprint for you to follow? Well, you make your own! In today's episode, Lisa Allen, the first Chief Patient Experience Officer at Johns Hopkins Hospital shares how she combined her experience and knowledge in anthropology to change the way the organization addresses patient experience. This is a great episode for leaders across all industries, especially those who are the first in their company to lead this role.