3 Steps to Implementing a Stellar Customer Experience at a Startup

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

"Start by being humble and you will inspire your team to be humble," says Denis Drossart, global vice president of Culture & Experience at Selina, about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Denis shares some tactics and strategies regarding how they've shaped the purpose and culture of this hospitality-disruptive brand. With a focus on leadership and creating authentic connections, Denis and his team have created an essential framework to create the ultimate experience for guests and employees.

Episode metadata supplied by the publisher feed · Published May 31, 2019

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