3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)

Watch on YouTube.CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.After an introduction to contact center Auto-QA, they discuss three use cases for generative AI (GenAI) in quality assurance.These are:Use Case #1 The Additional Context Window Use Case #2 The AI Prompt Designer Use Case #3 LLM-based Sentiment Analysis They also share a quick video of each, bringing the use cases to life.To learn more about MiaRec AutoQA, visit their website.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.