30: Leaders With Heart Strike a Balance Between Confidence and Humility

On this episode, Heather R. Younger, speaks with Nick Smarrelli, CEO of Gadellnet, an IT consulting firm about the roots of his leadership, how he merges culture with data and other unique ways that he leads his organization. Key takeaways: Culture is meaningless if we do not operationalize who we plan to sustain it Culture is not just unicorns and rainbows. We need to scorecard operations Watching out for the metrics behind the business can be just as much fun than talking about culture In smaller organizations, engaged employees are obvious and slackers cannot hide Give people the vocabulary that is acceptable to use when others are not complying with organizational values Focus on ways to operationalize values Leaders do not have to be the best at everything. Hire for that and admit mistakes along the way Leadership is not a destination. Rather, the executives are on a journey with the rest of the team.