#30: Lee LeFever—Why You're Confusing Your Customers and How to Fix It

As business leaders, we often get so focused on the details of our company that we forget to step back and understand things from our customers' perspective. As a result, we talk over our potential customers' heads in our communication and marketing. Feeling confused, they take their business to another company -- not necessarily a better one, but one they understand. But when we learn how to communicate clearly, we stop confusing our customers and start connecting with them. On this episode of the Building a Story Brand podcast, Donald Miller sits down with Lee LeFever, the master of the explainer video, to share four practical strategies we can use to speak clearly, engage our customers, and grow our businesses. Get the worksheet that goes along with this episode at http://buildingastorybrand.com/30