300. Incentives May Solve your Labor Challenge - Andrew Duffy

I had great success by incentivizing my entire team to strive for maximum performance and guest service. You might say it was my “secret weapon” for over 20 years running restaurants. Now, it’s more important than ever to keep your good people happy and create a culture that attracts new team-players. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Andrew Duffy, the CEO and Co-Founder of http://www.sparkplug.app, the world’s first Incentive Management Platform for restaurants. Andrew shares with us: - The difference between Leading and Managing your team - What Hospitality really means - Why the disparity in restaurant earnings, and how incentives keep the entire team performing their best - The results of polling 500 restaurant workers about their current compensation - How to customize incentives for any team goal - Capturing valuable incentives from your suppliers And the importance of training, menu and restaurant knowledge to truly serve your guest. Now go out there and ROCK Your Restaurant! Roger https://restaurantrockstars.com/audio/episode-300-incentives-may-solve-your-labor-challenge/ Thank you to our Sponsors: SRV - Unlock Staff Potential and Maximize Sales. SRV teaches your team to profitably sell and accurately create the food and drinks at your restaurant. Learn More: https://srvnow.com/ Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes. Learn More: https://smithfieldculinary.com/ Plate IQ - Simplify and automate your accounts payable. Plate IQ is your paperless Digital Filing Cabinet that frees your workspace from invoices, receipts, and statements. Learn More: https://www.plateiq.com/ SparkPlug - The World’s 1st Incentive Management Platform for Restaurant Servers. Sparkplug Will Pay $200 For Your Restaurant’s 1st Incentive Campaign. Learn More: https://Sparkplug.App/rockstars