301 : Hiring and Training for Excellence

These are the two most important and intensive processes in the cafe yet they often are the most rush and poorly thought through. The preparations we make and the actions we take when hiring and training staff will and does create a ripple effect that is felt by everyone who interacts with your business for years to come. Maybe more than ever, a proper focus on hiring and training with excellence is the key to creating resilience and sustainability in our coffee shops. Strong investment in the beginning helps alleviate issues down the road. Today we will be going through a detailed presentation I delivered at Coffee Fest that dives into some very practical advice to equip you to bring on, and care for well, the right people for your coffee shop and customers.  We cover:  Values based hiring and the problem of false-promises  Building the role and job description Steps of the interview process and the role of feedback Ways to attract staff Proper views toward training and onboarding Structures to equip baristas Patience, follow through and intentionality Manuals and teach trainers to teach Related Episodes:  Hiring Friends and Making Enemies 278 : Making great Hiring Decisions Hard Work is Hard Training TMI Shifting the Shadow Shift 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles 123 : The 10 Essentials of a Barista Manual 130 : Anne Nylander | Training Principles for Specialty Coffee Professionals Visit our sponsors! www.prima-coffee.com/keys www.pacficfoodservice.com www.coffeefest.com