301: Stop Wasting Money on Bad Communication – Celeste Headlee

Bad communication costs businesses $37 billion a year, and chances are, it's costing you too. Celeste Headlee is one of the most watched TED speakers ever and a global authority on conversations. And today, she's going to show you how to save money by communicating better. Plus: she exposes the bad advice you’ve been given by so-called experts.Timestamps00:00 The Cost of Poor Communication01:19 The Inefficiency of Emails04:03 Mastering the Art of Conversation28:21 Switch vs. Support Responses in Conversations29:34 The Impact of Technology on Communication33:29 The Future of Communication and AI