#303 Category Close-up: Customer-Facing Technology
from Convenience Matters Hosted by NACS
Technology makes everything move faster, even customer visits. Forward-thinking retailers are focusing on self-checkout and mobile payment options with the goal of increasing customer traffic. Related Links: NACS Convenience Retail Technology Implementation & Benchmarks J & H Family Stores Gilbarco Veeder-Root Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS About our Guests: Patrick Loftus, Survey Research and Data Visualization Manager, NACS Patrick Loftus manages a robust portfolio of quantitative and qualitative research solutions designed to meet the unique needs of the convenience and fuel retail industry, including the NACS State of the Industry Report and NACS State of the Industry Compensation Report, as well as the NACS CSX benchmarking database and annual NACS State of the Industry Summit. Chris Whitley, Vice President of Marketing and Sales, Gilbarco Veeder-Root Chris Whitley is the Vice President of Marketing and Sales for Gilbarco Veeder-Root, the global producer of retail fueling solutions, electric vehicle chargers and point-of-sale (POS) systems. Karen Meyer is the Retail Operations Manager for J&H Family Stores. Over the past fifty years, J & H Oil Company has grown to supply hundreds of commercial customers, over 120 retail locations, 60 of which are company-owned and operated convenience stores spanning from East Lansing to Holland, Cadillac to Kalamazoo. Karen is responsible for retail fuel pricing, store technology and store operations.
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