305 - How Emotional Intelligence Transforms Customer Service in the Restaurant Industry with Smokey Mo's BBQ's Craig Haley

Your host, Doug Noll, talks with the President of Smokey Mo's BBQ, Craig Haley. Craig shares his journey from studying computer science to leading a barbecue chain, emphasizing his passion for the restaurant industry. He discusses the importance of teamwork, customer service, and emotional intelligence in creating memorable dining experiences. Craig highlights Smokey Mo's community-oriented approach and commitment to quality. Challenges faced by restaurant managers, especially post-COVID-19, are also addressed. Craig underscores the significance of listening and personalized leadership in the restaurant business.To learn more about Craig's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Doug's work? Check out his website at https://dougnoll.com