307: Win in the Long Term (Mike McDerment)

Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.

An episode of the Giant Robots Smashing Into Other Giant Robots podcast, hosted by thoughtbot, titled "307: Win in the Long Term (Mike McDerment)" was published on February 11, 2019 and runs 34 minutes.

February 11, 2019 ·34m · Giant Robots Smashing Into Other Giant Robots

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Summary

Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change. FreshBooks Mike on Twitter See open positions at thoughtbot! Become a Sponsor of Giant Robots!Support Giant Robots Smashing Into Other Giant Robots

Episode Description

Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.

See open positions at thoughtbot!

Become a Sponsor of Giant Robots!

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