#308 Crisis Communication with Jennifer Crawford

In today's episode, Lorraine and Jennifer from Social Media Rescue talk about what to do on social media when things go wrong.   Mistakes are inevitable. Things will go wrong.  Don't wait until the moment a crisis arises - plan a method to address unhappy customers for any mishap, be it big or small. Learn more about what Jennifer did when one of her clients was having a terrible, very bad day.    We first met Jennifer on that very bad day as we interacted with her on twitter as she managed crisis response for one of her clients. We were so impressed we wrote about how she handled the crisis, keeping her customer's customers informed and engaged in this blog. More Than a Few Words is a production of Roundpeg.