#31 – From Scaling DSOs to Scaling Data: Vin Cardillo, Creator of Pronto, on AI-Powered Ops That Drive ROI

In this episode of Dental Tech Talks, we sit down with Vin Cardillo, DSO veteran and creator of Pronto, the AI-powered practice performance platform helping dental groups scale smarter. With over 25 years in dental operations, including leading a DSO to the #14 spot on the Inc. 500—Vin brings hard-won insights on what truly drives practice growth. We dive into the real reason most practices miss revenue targets (hint: it’s not marketing), how missed phone calls can cost six figures annually, and how Pronto is helping private-equity-backed DSOs optimize performance with fewer headaches. From real-time metrics and goal tracking to human-led coaching and AI-driven prioritization, Vin shares how Pronto is bridging the data-action gap in dentistry.