#31 How this SGPT gym built a team that runs w/out its owners (w/ Scope Health & Fitness)

In this episode, I sit down with James and Callan from Scope Health and Fitness in Bathgate — a small-group personal training gym based in Bathgate, Scotland that has grown to more than 200 active members while building a seriously strong reputation for coaching, care, and community.We get into how they split roles across the business, how they’ve built a team they can trust, why they track far more than just monthly revenue, and the lesson they learned after a painful member drop-off last year.We also talk about the power of greeting people by name, using data to identify your best-fit client, why retention should be viewed through lifetime value, and how a gym can feel more like a community than just a place to train.Find Out More About James & Callan:James' Instagram: https://www.instagram.com/jameswilsonfitness/ Callan's Instagram: https://www.instagram.com/callanstonefitness_/Scope: https://scopehealthandfitness.co.uk/