#31 Run a digital skill-matching check

from Customer Service Culture [EN] · host Paolo Fabrizio

Chances are your customer service team delivers over digital channels, but conversational expectations are ever-changing. So how do you cope with them and the rise of Gen AI? Paolo Fabrizio explains whats digital skill-matching checks are and why you'd better run them on a regular basis. Read full article >>

Episode metadata supplied by the publisher feed · Published Feb 14, 2024

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#31 Run a digital skill-matching check

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