#31 Stefanie Fernandez - ASN Bank - Strategie van de Kree...

What this episode covers

Stefanie Fernandez, directeur klant en dienstverlening bij ASN Bank vertelt vol warmte en bezieling over bankieren vanuit de missie. Waarbij de mens de belangrijkste factor is. En waar ze de klant in het hart wil raken met de geboden dienstverlening. Met volop uitdagingen: Hoe maken we als bank duurzaamheid toegankelijk, betaalbaar, en niet te vergeten ook leuk voor de consument? En hoe maken we de klant duidelijk dat hij/zij een enorme impact kan maken met zijn/haar financiële keuzes? Stefanie legt uit hoe ASN Bank deze uitdagingen tegemoet treedt. Waar mogelijk in samenwerking met partners. Met een mindset waarin ASN Bank vooral wil waarmaken wat ze zegt. Eerst doen en dan pas vertellen. Bekijk hier 2 korte fragmenten van dit interview op YouTube: Fragment 1 (over een klantgedreven organisatie): https://youtu.be/q8tXecSoHLM Fragment 2 (over betaalbaarheid van duurzaamheid): https://youtu.be/DU-h8g1sHHM

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How long is this episode of Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien?

This episode is 38 minutes long.

When was this Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien episode published?

This episode was published on February 18, 2023.

What is this episode about?

Stefanie Fernandez, directeur klant en dienstverlening bij ASN Bank vertelt vol warmte en bezieling over bankieren vanuit de missie. Waarbij de mens de belangrijkste factor is. En waar ze de klant in het hart wil raken met de geboden...

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