EPISODE · Feb 19, 2010 · 7 MIN
310-Customized Concierge Service
from Clintcast · host Clint Maun
Previous Clintcast episodes have discussed the critical importance of making the most of the incoming customer experience. Today, Clint discusses taking this process even further with what he calls customized concierge service. In many cases, when a new customer arrives, not only should we be meeting that new customer with all our great welcome procedures in place, but we should also be gaining information (ahead of time if possible) to predictively anticipate issues or concerns that will be specific to this customer and his/her loved ones. By making this little extra effort, an organization can make great leaps in customer service effectiveness! Give it a try!
What this episode covers
Previous Clintcast episodes have discussed the critical importance of making the most of the incoming customer experience. Today, Clint discusses taking this process even further with what he calls customized concierge service. In many cases, when a new customer arrives, not only should we be meeting that new customer with all our great welcome procedures in place, but we should also be gaining information (ahead of time if possible) to predictively anticipate issues or concerns that will be specific to this customer and his/her loved ones. By making this little extra effort, an organization can make great leaps in customer service effectiveness! Give it a try!
NOW PLAYING
310-Customized Concierge Service
No transcript for this episode yet
Similar Episodes
Nov 27, 2023 ·77m
Sep 15, 2023 ·50m
Sep 9, 2023 ·10m
Apr 25, 2023 ·47m
Mar 21, 2023 ·96m
Mar 14, 2023 ·41m