311: Dennis Geelen - Customer-Centric Innovation

What this episode covers

In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business today. According to research, 75% of businesses don\'t make it past year 15. Dennis Geelen believes that the cause for this is that companies are too inward-focused and are too stubborn. In order for a call center or business to survive and thrive, they must become outward focused or customer-centric, and they must deal with their stubbornness by being innovative. Listen to this episode as Dennis Geelen shares more about customer-centric innovation.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 29 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on January 6, 2021.

What is this episode about?

In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business today. According to research, 75% of businesses don\'t make it...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.