311: Flourishing through Customer Service with Jan Brown

How do you push through fear in business? Self-doubt continues to come up, even after almost three decades in business. Jan Brown, owner of Jan's Pet Sitting, shares how fear and self-doubt never really go away, and how you use them to make you better. Jan strongly believes that the pet care industry is better when more people pursue education, and that professionalism is the key to a flourishing industry. She gives some amazing advice on what it means to serve the long-term clients and why we need to get out of our own way as business owners. Topics on this episode: Role of customer service Pushing through fear Serving long-term clients Getting out of your own way Main take away: It's our responsibility to help make the industry better every single day. About our guest: Jan has spent 23 years in the pet industry providing quality care to the animals in her charge. Jan is a Certified Professional Pet Sitter (CPPS) through Pet Sitters International. She is also Fear Free® certified and is a Pet Tech® Pet First Aid/CPR instructor. Jan is also a member of Pet Sitters International (PSI) and National Association of Professional Pet Sitters (NAPPS). Jan and her business are bonded and insured. Jan began her career in the corporate world and while she enjoyed her time in the business world, she knew she wanted something more. In 1997, she founded Jan's Pet Sitting with the goal of providing compassionate, professional pet care services to clients in San Mateo and the surrounding cities. She is passionate about offering the very best care possible and treats each pet as if they were a member of her own family. When not caring for other people's pets, Jan spends time with her own furry family, as well as her human family and friends. She has taught classes in disaster preparedness for animals as well as has taught classes on starting a pet sitting business. Jan also has volunteered her time for her city's CERT (community emergency response team) program and frequently mentors other pet sitters in the industry. Links: [email protected] https://janspetsit.com Buy PSC Merch Give us a call! (636) 364-8260  Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript   Sponsored by: ❤️ Our AMAZING Patreon Supporters Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months