311: From Repairs to Resourcefulness: Unleashing the Potential of Asset Management in Schools

How do we take a lot of this data that usually is hidden from students and teachers and kept in IT departments and make that part of the learning process of supporting us in our tech world? We ask big questions like that and more in today's conversation with Incident IQ's Emily Stapf. Learn all about them: https://www.incidentiq.com/ We debunk a lot of misguided ideas about asset management, so ask yourself: Are you falling for these common myths about asset management in schools?  Myth #1: Asset management is only relevant for large school districts. Myth #2: Asset management is only about tracking devices. Myth #3: Asset management is a burden on staff and adds unnecessary complexity. In this episode, we will debunk these myths and reveal the truth about the importance of asset management in schools, providing valuable insights and strategies that can revolutionize your school's technology management practices. Ready to learn more about our guest? Emily Stapf works for Incident IQ as a Customer Success Manager. Based in Knoxville, TN, she comes to us from Knox County Schools where she was a computer technician and IT Asset Specialist. She earned a BBA from the University of Toledo in Marketing and Management. In her free time she and her wife are building a small cabin to enjoy with their two pups, Sam and Ollie. She also enjoys traveling, reading, running, puzzles, and crocheting. https://www.incidentiq.com/  https://www.linkedin.com/in/emily-stapf-46016591/ Key moments to watch out for:00:00:44 - Importance of Asset Management 00:02:09 - Teaching Opportunities 00:04:03 - Data and Reporting 00:07:16 - Budgeting and Planning 00:09:42 - AI and Generative AI 00:11:25 - Challenges and Passwords 00:15:48 - The Process of Learning a New System 00:17:14 - Incident IQ as a Single Pane of Glass 00:19:14 - The Importance of Visibility and Communication 00:20:06 - The Benefits of a System Made Specifically for K-12 Education 00:22:02 - Customer Support and Training How can you take this episode further? Check out the Events feature on the Incident IQ website to learn how you can easily manage room reservations and event scheduling. Consider implementing asset management practices in your school or district to track and report on devices used by students, such as laptops and iPads. Explore the benefits of using Incident IQ's reporting capabilities to track device repairs, software issues, and other asset management data. Learn how asset management can be a teaching opportunity for students, parents, and caretakers, by emphasizing the importance of taking care of expensive technology. Discover how Incident IQ's custom views and reporting features can help you analyze data on device issues by grade level, such as cracked screens or hardware damage. Consider using Incident IQ's asset management system to budget for future device replacements based on lifespan and anticipated expiration dates.