#311: How to Stop Cancellations

Got 12 minutes to stop cancellations in your office? This episode is the one for you! Kiera shares tips on how to stop people from canceling their appointment. Especially if they're not canceling for COVID-19-related reasons, there is a lot of wiggle room. Press play to learn the magic phrases to use to keep patients sticking to their appointment time and how to implement a 15-minute patient fill when it's impossible to do so. Want to hear more about combatting cancellations? Listen to one of our first episodes: Don't Break Up With Me - Controlling Cancellations at www.TheDentalATeam.com!