#311 The Human Element of AI-Driven Transformation with Steve Lucas, CEO at Boomi

The relationship between humans and AI in the workplace is rapidly evolving beyond simple automation. As companies deploy thousands of AI agents to handle everything from expense approvals to customer success management, a new paradigm is emerging—one where humans become orchestrators rather than operators. But how do you determine which processes should be handled by AI and which require human judgment? What governance structures need to be in place before deploying AI at scale? With the potential to automate up to 80% of business processes, organizations must carefully consider not just the technology, but the human element of AI-driven transformation.Steve Lucas is the Chairman and CEO of Boomi, marking his third tenure as CEO. With nearly 30 years of enterprise software leadership, he has held senior roles at leading cloud organizations including Marketo, iCIMS, Adobe, SAP, Salesforce, and BusinessObjects. He led Marketo through its multi-billion-dollar acquisition by Adobe and drove strategic growth at iCIMS, delivering significant investments and transformation. A proven leader in scaling software companies, Steve is also the author of the national bestseller Digital Impact and holds a business degree from the University of Colorado.In the episode, Richie and Steve explore the importance of choosing the right tech stack for your business, the challenges of managing complex systems, the role of AI in transforming business processes, and the need for effective AI governance. They also discuss the future of AI-driven enterprises and much more.Links Mentioned in the Show:BoomiSteve’s Book - Digital Impact: The Human Element of AI-Driven TransformationWhat is the OSI Model?Connect with SteveSkill Track: AI Business FundamentalsRelated Episode: New Models for Digital Transformation with Alison McCauley Chief Advocacy Officer at Think with AI & Founder of Unblocked FutureRewatch RADAR AI New to DataCamp?Learn on the go using the DataCamp mobile appEmpower your business with world-class data and AI skills with DataCamp for business