312. “Turning lights red”: a frank discussion about poor strata management practices

I’m bringing you part of last week’s Friday LIVE chat, which has sparked a vital conversation about the impossible pressure being placed on some strata managers at the expense of their mental health and wellbeing. Owners are noticing, and not only are they unhappy with poor service standards, they’re worried about the future of this industry, which has only just started to call itself a "profession". It’s time for a serious talk about workloads, hours, fee structures and simple kindness.