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314: Dr. David Arrington – Why Leadership is Important in Creating Really Wonderful Customer Experience episode artwork

EPISODE · Jan 27, 2021 · 40 MIN

314: Dr. David Arrington – Why Leadership is Important in Creating Really Wonderful Customer Experience

from Fast Leader Show | Customer Experience Leadership

They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent performs and how they deliver the customer experience, which is why leadership is important. According to Dr. David Arrington, \"Everything a leader does impacts the organization. It all trickles down. If you have solid leadership at the top and set those priorities that the customer is important from that perspective, people from that organization will follow that line.\"

What this episode covers

They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent performs and how they deliver the customer experience, which is why leadership is important. According to Dr. David Arrington, \"Everything a leader does impacts the organization. It all trickles down. If you have solid leadership at the top and set those priorities that the customer is important from that perspective, people from that organization will follow that line.\"

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314: Dr. David Arrington – Why Leadership is Important in Creating Really Wonderful Customer Experience

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How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 40 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on January 27, 2021.

What is this episode about?

They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent performs and how they deliver the customer experience, which is why leadership is important. According to Dr. David...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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