32. DAME IRENE HAYS: "EVERY single person at Hays Travel is IMPORTANT to me"

In the penultimate episode of Season 1, Lloyd is joined by Dame Irene Hays, Owner of Hays Travel, for a truly special conversation recorded at the ITT Conference in Sardinia.Dame Irene shares the inspiring story of how Hays Travel was founded in 1980 with her late husband John, starting with just one shop, two members of staff, and first-year sales of only £812. Fast forward to today, the business has grown to over 509 stores, 4,700 staff, and a £3.2 billion turnover.