32. Dr. Bob Klaber - kindness matters!
Today, I‘m talking to Bob Klaber - a charismatic London paediatrician, building a global movement for kindness. Like ‘Whose Shoes’, Bob is exploring a topic that could be seen as ‘soft and fluffy’, and bringing it centre stage. Bob’s kindness movement was featured at the Quality and Safety Forum in Gothenburg. I was delighted to contribute to one of the crowdsourced videos. Lemon lightbulbs 🍋💡🍋 Important to contextualise healthcare in people’s lives - find out what matters to them Share the power. Use healthcare appointments to codesign ways to maximise quality of life See things from children’s perspective, including language! Life aspirations are typically far more pressing than short-term medical considerations As a hospital consultant, find ways to make yourself accessible, not aloof! Everyday sexism is rife! Find ways to counter it #NoHierarchyJustPeople - sparking real conversations, breaking down barriers Storytelling – put something of yourself out there, show some vulnerability, let people know what you really care about Let’s act. Let’s move. This is urgent! Can you measure kindness? Should you try? 🤷🏼♀️ Think beyond the processes. Be clear what you want to achieve. Don’t just measure things because you can! Exploring feelings and experiences is deep and energising … and hard work The tide has turned. There’s no place for leadership through bullying and shouting at people The most downloaded podcast episodes aren’t necessarily the most influential! Kindness, #WMTY, patient stories - coming together as a big movement NHS must look outwards – patients, local residents, the wider community Coproduce the things that will make the biggest impact See things from different perspectives, recognise and acknowledge the tensions - can help us move forward Be curious! Challenge yourself to be open-minded rather than thinking “Oh well, that’s how it is” Be like children.The ‘5 Why’s’ ? 🤷🏼♀️ Children ask 19 whys in a row! The human side of care: people join the monthly kindness sessions from Australia and New Zealand in the middle of the night! There are people from 30 different countries - a sense of collective power, collective learning, collective curiosity, give people a sense of hope and community Informal connections - the ripples are powerful There is value in feeling and experiencing the impact, rather than having to measure everything It ‘s important to reflect – but it doesn’t always need to be through formal channels. It could be on Bob‘s bike! Find the balance between reflection - and doing things! Find the things that matter most, that will have the biggest impact. Be deliberate Shoutout to Dr Mary Salama! #IntentionalCoffee ☕️☕️ Relational meetings - find out what people are thinking – as opposed to transactional meetings Kindness goes beyond the individual leader – build it into the organisation, into the system Links and resources Prof. Marshall Ganz: The story of self, us, now: https://youtu.be/EfsfG3DkSuA Crowdsourced kindness videos, shown at Quality and Safety Forum 2022 - clip including Gill Phillips: https://youtu.be/ghI7eMq1NfQ We LOVE it when you leave a review! If you enjoy my podcast and find these conversations useful please share your thoughts by leaving a review (Spotify or Apple are easiest to leave a review - navigate via 3 dots) and comment on your favourite episodes. Connect with me - Gill Phillips - on LinkedIn, especially if you are interested in our brand new #CYPWhoseShoes resources or our well-established #MatExp (maternity experience) work. I tweet (not so much these days!) as @WhoseShoes and am on Instagram as @WhoseShoesUK and @WildCardWS. Please recommend 'Wild Card - Whose Shoes' to others who enjoy hearing passionate people talk about their experiences of improving health care.
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Today, I‘m talking to Bob Klaber - a charismatic London paediatrician, building a global movement for kindness. Like ‘Whose Shoes’, Bob is exploring a topic that could be seen as ‘soft and fluffy’, and bringing it centre stage. Bob’s kindness movement was featured at the Quality and Safety Forum in Gothenburg. I was delighted to contribute to one of the crowdsourced videos. Lemon lightbulbs 🍋💡🍋 Important to contextualise healthcare in people’s lives - find out what matters to themShare the po...
Chapters
- 2:34 Bob tells us what is important to him – kindness and so much more
- 4:30 Contextualising healthcare in people’s lives - ensuring healthcare professionals support people to have the best possible quality of life, finding out what matt…
- 6:20 Let’s share the power. Let’s codesign what time we have to get we have together to get the most out of it for you and your life
- 6:54 Working with children - seeing things from their perspective, including language!
- 7:10 Working with young people with sickle cell disease – life aspirations typically more pressing than short-term medical considerations
- 9:20 As a consultant, Bob does all he can to make himself accessible – not aloof!
- 10:39 Everyday sexism! And how to try and counter it – no hierarchy, just people.
- 13:12 ‘No hierarchy, just people’ is the key to sparking real conversations, breaking down the barriers.
- 14:46 Storytelling – you need to put something of yourself out there, show some vulnerability, let people know what you really care about
- 16:00 Let’s act. Let’s move. This is urgent…
- 17:25 Pledges for action. Can you measure everything? Should you even try?
- 18:26 What about measuring kindness?
- 20:00 Think beyond the processes. Be clear what you want to achieve. Don’t just measure things because you can!
- 20:07 Exploring feelings and experiences is not easy. It is deep and energising… and can be really hard work
- 23:20 The power of connections – linking with people who are doing great work in the same space, around the human side of care
- 24:32 The tide has turned. There is no longer a place for leadership through bullying and shouting at people
- 24:50 The podcast episodes with the most downloads are not necessarily the ones that should be most influential!
- 25:42 Kindness, #WMTY, patient stories - coming together as a big movement
- 25:59 The NHS is starting to look outwards more – not just with patients but local residents and the wider community. Coproducing the things that will make the bigges…
- 28:11 Seeing things from different perspectives, recognising and acknowledging the tensions, can help us all move forward
- 29:25 Be curious! Challenge yourself to be a bit more open-minded rather than thinking “Oh well, that’s how it is”
- 30:05 The ‘5 Why’s’ - children ask 19 whys in a row!!
- 31:25 The kindness movement now has people from 30 different countries, who have found a sense of collective power, collective learning, collective curiosity
- 32:00 Connecting with like-minded people around this topic of kindness is giving people a real sense of hope, a sense of connection
- 32:55 People join the monthly kindness sessions from Australia and New Zealand in the middle of the night!
- 33:59 The informal connections, the ripples are very powerful
- 34:09 Sometimes there is value in feeling and experiencing the impact, rather than necessarily having to measure everything
- 34:55 It is important to reflect – but it doesn’t always need to be through formal, written channels. It could be on Bob‘s bike!
- 36:12 Finding the right balance between reflection… And actually getting on and doing things!
- 37:15 Find the things that matter most, that are going to have the biggest impact. Be deliberate.
- 37:33 Shoutout to Dr Mary Salama! # IntentionalCoffee
- 38:06 Relational meetings - to find out what people are thinking – as opposed to transactional meetings
- 39:20 Kindness goes beyond the individual kind leader – it needs to be built into the organisation, into the health system. A great note to finish on!
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