EPISODE · Mar 13, 2024 · 12 MIN
#32 Is your customer team dehumanized?
from Customer Service Culture [EN] · host Paolo Fabrizio
"When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
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#32 Is your customer team dehumanized?
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