32. Outcome Based Innovation with Stefan Debois

“It's not only listening to the customer. It's really taking action, being proactive to talk to your customers, inviting them for specific interviews where the agenda is really to talk about their needs. That is really important for innovation”. – Stefan Debois In this episode of the podcast, Innovation Meets Leadership host Natalie Born invites Stefan Debois, the founder, and CEO of Pointer Pro, an assessment software platform that helps professional services companies automate their advisory processes. Together, they discuss how to optimize consulting strategies, leverage skills and outsource tasks to subcontractors, democratize knowledge and access free information on the internet, utilize an advice engine to provide relevant recommendations to clients and use a structured methodology like Jobs to be Done to understand customer needs and translate them into successful products or services. Listeners will gain insight on how to efficiently charge for outcomes instead of time in order to incentivize efficiency improvements and encourage innovation from consultants. Tune in to this engaging conversation between two real innovators as they discuss the importance of listening to customers, taking action, and asking specific questions.   Stefan Debois is the founder and CEO of Pointerpro, an assessment software platform that helps professional services companies to automate their advisory processes. Stefan is passionate about the use of technology to build professional relationships with people, at scale.   Key Highlights: Outcome-Based Innovation The Importance of Customer Feedback in Innovation The Value of Structured Conversations   Key Quotes: "Don't charge for time, charge for value.” – Stefan Debois   Connect with Stefan LinkedIn: https://be.linkedin.com/in/stefandebois Twitter: https://twitter.com/sde77   LEAVE A REVIEW + help someone empower their businesses through collaboration, innovation, and transformation by sharing this episode or clicking here to listen to our previous episodes.   These are proven solutions to advance your innovation process. Check out our website innovationmeetsleadership.com or connect with me on Linkedin, Facebook, Instagram, Twitter, and Youtube   Don't forget to subscribe and leave a 5-star review. Let’s go transform something!