33 - Authentic Connections with Laurel Lee

Today we welcome Laurel Lee, Salon Owner and Educator.Laurel opened my eyes to just how personal the relationships you build as a salon owner can get. That’s why understanding how to navigate that environment becomes that much more important…Tune in to learn more about her journey in the salon industry and how to best communicate in the industry. 00:00:00 - Introduction to Laurel Lee and her time in the beauty industry.00:01:36 - Creation of a course for salon professionals to improve client communication.00:07:01 - Challenges of maintaining social media engagement and continuous learning.00:09:31 - Importance of capturing an audience's attention in writing.00:10:26 - Laurel's writing history: enjoyment of writing since high school and college.00:15:10 - Writing as a tool for organizing thoughts and ideas effectively.00:17:10 - Laurel's decision to pursue cosmetology influenced by her mother's background in beauty.00:19:00 - Understanding the reasons people seek counseling and the role of communication.00:24:21 - Course teaches stylists how to handle difficult conversations without feeling pressured.00:26:00 - Importance of being present for clients during their challenging moments.00:30:03 - Self-awareness as a crucial skill for effective communication in the salon industry.00:34:28 - Social media creates a false sense of connection, leading to superficial interactions.00:42:07 - Discussing sensitive topics like politics can create barriers; understanding this is key.00:48:20 - Most people have good intentions; communication can often be misinterpreted.00:49:39 - Emphasizing understanding and seeing multiple perspectives can foster better conversations.If you would like to learn more about Laurel you can check her out here:Website: www.steellilacbeauty.comInstagram: https://www.instagram.com/steel_lilac_beauty/