#33 - Fidelizando o Cliente com Francisco Junior da RNP -...

Q: How long is this episode of Camada 8?

This episode is 56 minutes long.

Q: When was this Camada 8 episode published?

This episode was published on December 14, 2022.

Q: Can I download this Camada 8 episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

What this episode covers

O que é atendimento ao cliente e como melhorar a experiência dele? Por que você deve se preocupar em melhorar o atendimento do seu provedor de Internet? Convidamos Francisco Junior, gerente de atendimento integrado da RNP, para conversar com a gente e responder a essas e muitas outras perguntas. No episódio, Francisco fala sobre a importância de investir em um atendimento mais humanizado como um diferencial da concorrência. Ele também explica que é essencial investir na qualificação da equipe de atendimento dos provedores e outras empresas, implementar processos bem estruturados e fazer uso de tecnologias que vão prestar um bom atendimento para os clientes. Dê o play e confira agora esse bate-papo super descontraído no quadro Roteamento de Ideias do Camada 8! Participantes: Antonio Marcos Moreiras (Host) - Gerente de projetos e desenvolvimento no NIC.br https://www.linkedin.com/in/moreiras Lucas Jorge da Silva (Host) - Analista de Projetos do Ceptro.br no NIC.br https://www.linkedin.com/in/lucasjorge/ Francisco Junior (Convidado) - Gerente de Atendimento Integrado da RNP https://www.linkedin.com/in/franciscoasjunior/ Links citados: Curso BCOP EaD: https://cursoseventos.nic.br/curso/curso-bcop-ead/ Curso Básico de IPv6 - Presencial: https://cursoseventos.nic.br/curso/curso-basico-ipv6/ Programa Youth Brasil: https://cursoseventos.nic.br/curso/programa-youth/ Agenda de cursos do Ceptro|NIC.br: https://ceptro.br/cursos-eventos Redes Sociais: https://www.youtube.com/nicbrvideos/ https://www.twitter.com/comunicbr/ https://www.telegram.me/nicbr/ https://www.linkedin.com/company/nic-br/ https://www.instagram.com/nicbr/ https://www.facebook.com/nic.br/ https://www.flickr.com/NICbr/ Contato: Equipe Ceptro.br [email protected] Direção e edição de áudio: Wanderson Modesto - Analista do Ceptro.br Equipe de Comunicação do NIC.br YouProject Veja também: https://nic.br/ https://ceptro.br/

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