EPISODE · Jan 28, 2009 · 11 MIN
33-Process vs Outcomes
from Clintcast · host Clint Maun
In the healthcare profession, there are processes that we continually strive to improve. That is great that we do this - it is, after all, expected that we strive to get better. How does your customer, however, perceive the 'outcomes' of your process improvements? That is far greater in importance to your success.
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