33. The Emotional Intelligence Advantage: Mastering Change and Conflict with Amy Jacobson

Ever felt like change is happening to your people, not with them?In this episode, I sit down with emotional intelligence and human behaviour specialist Amy Jacobson to talk about what’s really behind resistance to change and why our usual strategies often miss the mark. Amy explains why emotional intelligence isn’t just a nice-to-have; it’s a must-have if you want to lead change, tackle difficult conversations and stop the script-reading madness.We explore emotional hijacks, “tick-box” HR, and the risks of promoting change without acknowledging what people stand to lose. Amy also introduces the concept of Change Intelligence, a strategic, emotionally intelligent approach to embedding real change across organisations. If you’re in HR or leadership, you’ll leave this episode with sharper tools, bolder ideas, and maybe a bit of a rethink on how you're doing change.What’s really stopping emotionally intelligent conversations in your organisation? Are your leaders or HR function driving fear or empathy? Message me on LinkedIn with your thoughts or stories, we want to hear them: Connect with Reimagine HR on LinkedInSHOW NOTES: https://reimaginehr.com.au/the-emotional-intelligence-advantage-mastering-change-and-conflict-with-amy-jacobson/Trina Sunday is a human-first leadership strategist, HR advisor and creator of the HEART Work™ model, helping HR leaders and People & Culture professionals build workplaces where people and performance thrive side by side. With more than 25 years of experience across HR, organisational development and leadership advisory in Australia, Asia and global leadership communities, she works with HR leaders and executive teams to strengthen leadership capability, shape workplace culture and drive human-first organisational transformation. Through the Heart at Work with Trina Sunday podcast, leadership programs and advisory work, Trina is passionate about empowering HR professionals to move beyond compliance and lead the future of HR with courage, clarity and influence.Get Inspired Trina’s Website: https://trinasunday.com Facebook: https://www.facebook.com/trinasundayofficial/Instagram: https://www.instagram.com/trinasundayofficial/YouTube: https://www.youtube.com/@trinasundayofficialLinkedIn: https://www.linkedin.com/in/trinasunday/Reimagine HR: https://reimaginehr.com.au/