332. Lessons Learned from Secret Shopping Breweries - Andrew Coplon

This country has gone crazy about breweries, and a strong beer program is highly profitable for every restaurant! Whether you love and serve beer or not, it’s important to put yourself in your guest’s shoes to find out what they experience in your operation. We’ve all heard of secret shoppers who come in and evaluate a restaurant’s ambiance, service and food and drink quality, but have you heard of “Secret Hopper”? In this week’s episode of the Restaurant Rockstars Podcast, I’m speaking with Andrew Coplon, the founder of secret shopping for breweries. Secret Hopper hires beer crazy folks across the country to go into breweries and restaurants serving craft beer to help them optimize their operations, elevate guest service, and increase profits. Listen as Andrew shares: - His evolution from home brewer to hospitality founder - How to succeed even when you lack basic business skills and experience. - His passion for true hospitality - What makes for great guest service for restaurants and breweries - The importance of engagement and education for all customer facing industries - How “Secret Hopper” works and what “Hoppers” do for your business. And Andrew’s best advice to beer lovers who have always wanted to start their own brewery! Listen to this episode and then ROCK Your Restaurant! The Restaurant Academy - Everything you and your FOH + BOH staff need to know to completely uplevel your entire organization. Tools to increase sales, maximize profits, rock your marketing and build new & repeat business! Super Affordable! Join Now - https://restaurantrockstars.com/joinacademy/ Thank you to our Sponsors: 🌟Whirks: We will help you determine your eligibility for The Employee Retention Tax Credit for 2020 & 2021 https://page.whirks.com/employee-retention-credit 🌟FanConnect – Get new and repeat business, fill your tables and boost sales with Birthdays: https://www.getfanconnect.com/BirthdayRockstar/