333. Your Best Product Doesn't Win. The Product That Solves the Right Problem Does. With Marise May, Cha's Organics

333. What makes one shopper willingly pay more while another keeps chasing the lowest price? It is not always the product. It is whether the product solves a problem the shopper recognizes and whether the brand communicates that value in a way the shopper and retailer can understand. In this episode, Daniel Lohman talks with Marise May, co-founder of Cha's Organics, about the values, relationships, and operating choices behind a mission-driven organic brand that has spent 20 years building trust with shoppers, farmers, suppliers, and retailers. Marise shares how authenticity, simplicity, organic agriculture, Fairtrade, and long-term partnerships have shaped the brand. The conversation also reveals a larger commercial opportunity. The people already buying your product can help explain: • what problem your product solves • which parts of your story resonate • what shoppers value beyond price • what creates trial, loyalty, and advocacy • how to improve products, packaging, and communication • how to build a stronger retailer story • what your broker needs to understand before representing the brand Your email list and customer community should not be used only for coupons and announcements. They can become a two-way Shopper Signal System that helps the brand listen, validate ideas, improve decisions, and bring real shopper language into retailer conversations. You will also hear why generic consumer research can miss the specific people buying your product and how strong supplier and community relationships can create resilience when costs, logistics, and markets become difficult. Listen to the episode, review the show notes, and download the free Shopper Signal Flywheel™ at: RetailSolved.com/session333 Download the free Shopper Signal Flywheel directly: RetailSolved.com/guide31 Learn more about Cha's Organics: https://chasorganics.com The free Shopper Signal Flywheel™ helps you listen: RetailSolved.com/guide31 The free guide Simple Solutions To Maximize Broker/Distributor Effectiveness helps you translate what you learn into a clearer broker and retailer strategy: RetailSolved.com/guide11 Simple Solutions To Maximize Broker Effectiveness helps you apply that strategy to one broker, one retailer, and one immediate priority: RetailSolved.com/BrokerStrategies CHAPTERS 00:00 What shoppers reveal that data cannot 00:40 When a mission becomes valuable to the shopper 02:06 Meet Marise May of Cha's Organics 03:15 Building a business around impact and organic food 09:35 Why simplicity and authenticity matter 13:30 Regenerative agriculture and farmer relationships 22:56 Why price is not the shopper's entire decision 25:38 Turning shopper value into a retailer story 27:00 Helping shoppers understand the product at shelf 28:41 What happens after someone joins your email list? 29:29 The Shopper Signal Flywheel™ 30:19 Using customer language in retailer conversations 32:10 Building a two-way shopper signal system 36:09 Why generic consumer research can miss your buyer 42:48 Fairtrade as a business and community system 47:37 Protecting the mission when costs increase 48:25 Why long-term partnerships create resilience 50:56 What is next for Cha's Organics 54:24 The final founder takeaway