335: Leading Without Hallways, Building Culture with Teresa Johnson

Culture isn't just a poster on the wall. Culture is the heartbeat of a thriving business. This interview with Teresa Johnson, CEO of Color Me Mine, explores the incredible journey from being a single mom to purchasing a pottery studio on a credit card, leading a franchise empire of over 150 locations. Teresa shares her secret sauce for scaling businesses through intentional culture and the unique challenges of leading remote teams across the country. Key Takeaways Leading Without Hallways: Building culture in a remote or franchised environment requires a new leadership skillset. Teresa emphasizes the importance of micro-moments—small, intentional interactions—over corporate slogans to ensure every team member feels they belong and understands what winning looks like. The Power of Clarity & Belonging: Effective culture is built on three pillars: Clarity (teaching people how to make decisions rather than just giving them tasks), Belonging (creating psychological safety), and Growth (investing in a skill path for employees). Empathy as a Business Outcome: Contrary to the soft skill stereotype, Teresa argues that empathy and psychological safety are direct drivers of financial impact and talent retention. Leaders who care about the organization must show they care about the people, as a business cannot exist without them.  Follow Teresa's work at https://www.colormemine.com/.